1. Overview
FIBE PRIME LLC aims to ensure customer satisfaction with our ElitePrime services. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations can be processed.
2. Subscription Plans
ElitePrime offers monthly and annual subscription plans. Each plan renews automatically unless canceled before the renewal date.
3. Cancellation Policy
Monthly Subscriptions: You can cancel your subscription at any time. Access to ElitePrime will remain available until the end of the current billing cycle. No further charges will be made after cancellation.
Annual Subscriptions: You can cancel your subscription at any time. Access to ElitePrime will remain available until the end of the annual billing cycle. No refunds will be issued for the remaining period unless stated otherwise in a promotional offer.
4. Refund Policy
Refund Eligibility: Refunds are only available under certain circumstances, such as technical issues that prevent the use of the service, and must be requested within 14 days of the transaction.
Request Process: To request a refund, please contact our support team at support@eliteprime.pro with your account details and a description of the issue.
Processing Time: Once approved, refunds will be processed within 10 business days and credited back to the original payment method.
5. Special Promotions
Refund and cancellation terms for special promotions or discounted offers may differ from standard terms and will be outlined in the specific promotion details.
6. Changes to Policy
FIBE PRIME LLC reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be communicated through our website or direct communication.
7. Contact Information
For any questions or concerns regarding this policy, please contact our support team at:
Email: support@eliteprime.pro
Phone: +1 (505) 376-1138